Customer Service
How We Deal With Car Trouble
At GMP Automotive Inc., we understand that sending your vehicle in for a checkup can be daunting. Your automobile is a major investment and you want to protect it with the best service for a fair price. That's exactly what you'll find at GMP Automotive Inc.. Our mechanics will walk you through every step of your vehicle's service in clear terms so that you understand what's going on at each step of the journey. At GMP Automotive Inc., we won't begin work until you're completely familiar with the job at hand. Keeping you in the loop from the very beginning is just one of the ways we provide great customer service.
Emphasis On Communication
While fixing your car and getting you back on the road is our passion and number one priority, we understand that you have plenty of other things going on in your life. That's why GMP Automotive Inc. focuses on maintaining a high level of communication with you throughout the entire repair process. You need your car to live your life, and if something unforeseen comes up which will delay the repair, you need to know about it as quickly as possible so that you can make other plans. As soon as we know something, you'll know it too. That way we can keep you one step ahead of any curveballs that life, or car repairs may try to throw at you.
We Go The Extra Mile
At GMP Automotive Inc., we like to work with our customers, as well as for them! Keeping people happy and coming back across generations. We want your car repair experience to be as pleasant as it possibly can be, and since 2013, we've gotten extremely good at making that happen. Give us a try next time you need some repair work done and see the difference that high-level customer service can make!
To learn more about the services we offer for your vehicle, call us at 919-805-9455 or email us.
Car Warranty Scams FAQs
Be sure to review the below information in order to avoid a potential scam.
Is there a car warranty scam?
Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line.
Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.
What do I do if I fell for a car warranty scam?
There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.
How do you check if your car warranty or vehicle insurance has really expired?
If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.
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Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
This garage is great! I snapped a hard brake line trying to get it off of my car, so needed to have a new one made. GMP took my old one, duplicated it, had it back to me the next day. With only a few tweaks it fit like a glove. Will be going here for work in the future!
Huge shoutout to Travis who answered my call, arranged an appointment for my Corvette C8 rear brake pads change, and accommodated my time changes for 3 times. I had to reschedule because I was swamped for the last week. He sent me an estimate and it looked good and reasonable. Dropped it off today after lunch and it was done by the end of the day. Highly recommend, would definitely come back.
Brakes, near Apex, NC
Awesome service and highly skilled technicians! My 18 year old Ford diesel was experiencing issues and I sought out GMP to help me diagnose the power loss. Online forums had more than 12 things that could have been the cause, which worried me about a possible rabbit hole this could be on such an old truck. Dave B at GMP listened carefully to the concern, came up with a plan and dug in the resolve it. A little scary for me, because the entire cab of the truck had to come off to access the turbo, where the problem resided - but Dave set me at ease and showed professionalism and calm. Ultimately the work Dave did resolved the issue and hope to get another 5 or more years out of the truck! Dave also recommended a few other items, while the cab was off, that made great sense to get done at the same time. Thank you Dave and the entire GMP Automotive group for such great work! You have earned a long term customer that will be reaching out for my general and difficult maintenance in the future!
Diesel Engine Repair, near Cary, NC
Solid place, honest and detailed.
Car & Truck Care, near Holly Springs, NC
